“Thank you very much TopConcept GmbH! I received excellent feedback from the participants. Our Customer Care Team delivers training either upon client request or in support of colleagues from other departments, particularly around our new standards. Being well-equipped to meet our clients’ needs and contribute to the success of these sessions is truly rewarding… I just got the Training Evaluation Feedback: I am so impressed how my team rated the training and the trainers…this is excellence level! Thanks to the trainers Dominique Stengl and Michael Baumann.”
Before the first module, we talk to managers, team leads and employees. Their real customer situations become the basis of the training — so no two programmes are the same.
Typical focus areas:
Your focus may be different. That’s exactly where we start.
We involve team leads from the start and prepare them to reinforce new behaviours, give feedback and coach their people in daily work. That’s how training turns into routine.
“Training creates the impulse. Leadership, practice and continuous reinforcement create sustainable impact.” – Willi Stengl, MD & Partner, TopConcept
Michael co-delivered the training programme for Rainforest Alliance’s Customer Care team.
His training approach combines relevant methods with realistic practice, individual feedback and a strong focus on sustainable implementation.
He’d be happy to explore what could work for your team, together with our international network of 50+ trainers.
TopConcept accompanies clients from initial analysis and programme design through implementation and impact evaluation. We work across organisational levels to ensure that leadership priorities, employee capabilities and operational processes support the same customer experience.
For more than 30 years, our international network of over 50 experienced trainers has delivered practical development programmes across industries, cultures and countries. Our approach combines 30% theory with 70% application and can be delivered face-to-face, virtually or as a blended learning journey.
